Community Guidelines

OurLocalHelp exists so neighbours can help each other. These guidelines keep it safe and useful.

Do

• Be honest — post real requests, real offers, real information.
• Be respectful, even in disagreement.
• Use Emergency posts only for genuine emergencies, and still call 108/112 first.
• Report anything that worries you — see below.

Don't

• Harass, threaten, or discriminate against anyone.
• Post spam, scams, or misleading listings.
• Share anyone's personal contact details without consent — the app already handles safe contact for you.
• Post illegal content of any kind.

Child safety — zero tolerance

OurLocalHelp is an 18+ platform. We do not allow any content that endangers, sexualizes, or exploits minors. Any such content or behaviour is removed immediately, the account is banned, and where required by law, reported to the relevant authorities.

If you see anything that concerns a child's safety, report it immediately using the in-app "Report" option, or email us directly:

What happens when you report

Reports go to our moderation queue. Child-safety reports are prioritized. We may remove content, warn, suspend, or permanently ban an account based on severity.

Enforcement

Violating these guidelines can result in content removal, warnings, temporary suspension, or a permanent ban, at our discretion, in line with our Terms of Service.